Refund Policy

Refund Eligibility

We offer refunds for our language learning consultation services within 7 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

1. The consultation service must not have been used, and no consultation sessions should have been conducted.
2. Your refund request must be made within the stipulated refund period.

Refund Process

Upon receiving your refund request, our team will review your eligibility based on the above conditions. If your request is approved, we will initiate the refund to your original method of payment.

Non-refundable Services

Please note that certain services are non-refundable. These include:

1. Consultation services that have been conducted or scheduled within the refund period.
2. Any service that has been partially or fully utilized.

Refund Amount

If your refund request is approved, the refunded amount will be determined based on the total purchase price minus any consultation services that have been conducted or scheduled within the refund period.

Requesting a Refund

To request a refund for your unused consultation service, please contact our customer support team within 7 days of your purchase. Provide us with your order details and a brief explanation for your refund request. Our team will guide you through the necessary steps.

Contact Us

If you have any questions or concerns regarding our refund policy for our services, please don't hesitate to reach out to us via support@engspire.lk. We are committed to ensuring your experience with Engspire is seamless and enriching.

Thank you for choosing Engspire as your language learning partner. We are excited to be part of your language journey and look forward to assisting you in achieving your linguistic goals.